Support

We’re here to help Tipi users in every App Store country. Last updated: July 22, 2026

Contact Tipi Support Email trantrongdai926@icloud.com with your Tipi handle or account email, device model, iOS version, and a short description (screenshots welcome). We typically reply within 1–3 business days.

Quick help

  1. Can’t sign in — Confirm email/password or use Sign in with Apple. If you see “Profile missing”, contact support with the email you used.
  2. Live room only shows cover — Check network; first open may buffer. Leave and re-enter the room, or update to the latest Tipi build.
  3. Coins / IAP — Purchases go through Apple. Restore purchases in Wallet if needed; coin balances are non-cash and non-transferable.
  4. Report or block — Use ⋯ on a post, profile, chat, or live room. Blocked users won’t appear in your normal discovery paths.
  5. Delete account — Settings → Delete Account. This removes your Tipi profile and associated content subject to legal retention.

FAQ

What is Tipi?

Tipi is a nail-art social app: Discover live nail streams, share Circle posts, message friends, use Naily AI, and send virtual gifts with coins.

Do I need an account?

You can browse Discover and Circle as a guest. Login is required for chat, posting, following, coins, gifts, and Naily AI.

How do coins and gifts work?

Coins are purchased via Apple In-App Purchase and can be spent on virtual gifts in live rooms or chats. They have no real-world cash value and are not redeemable for money.

How do I change my avatar or intro?

Open Mine → Edit Profile. You can update display name, bio (Intro), and avatar from your photo library.

Is my data sold?

No. See our Privacy Policy. We do not sell personal information.

How do I request data deletion?

Use in-app account deletion, or email trantrongdai926@icloud.com from the address linked to your account.

Safety

Tipi provides report and block tools. Do not share passwords or payment details outside Apple’s purchase flow. If you encounter illegal content or urgent harm, contact local authorities in addition to reporting in-app.

App Store countries

Tipi may be offered in multiple App Store storefronts. Support language for this page is English; write to us in English or Chinese and we will do our best to help.